The following are answers to our most Frequently Asked Questions. Should you not see an answer to a question you have please contact our offices for more information.
Q. How soon do I need to reserve my decorating date?
A. A.S.A.P. to ensure you get your preferred installation date and decor theme. There is only a limited amount of time during the Christmas season for installations and the most desirable installation dates fill up quickly at the beginning of each year. We begin re-booking our existing customers at the beginning of each year so it is important for you to contact us early to ensure we have the time and product available for your installation. Later in the year product availability and color choices become more limited as we book our customers and reserve their décor items. We order our new product at the beginning of each year not during the Christmas season.
Q. How do I reserve my date?
A. Once you have received a Price Quote and it is to your satisfaction, you will notify our offices that you want to move ahead with your installation. We will then send you an Invoice with your initial payment due dates. We require a 50% Initial Payment to reserve your installation date and final payment arrangements will be spelled out in your Invoice. We DO NOT hold installation dates without an initial payment.
Q. What makes your company different than the others out there?
A. Besides the fact that we are fun and easy to deal with you mean? We are a fully licensed and insured company, that hires employees that are trained to our standards. We work on Christmas all year long and it is a business for us not just a quick way to make a buck. We have seen the horror stories first hand and fixed them when companies have chosen to use a company that does not take their Christmas decorating seriously. We are a professional Christmas decorating company that has been creating Christmas magic since 1996.
Q. How much does it cost?
A. Pricing varies across the board, there are a lot of variables involved with Christmas decorating. We will give you pricing options and work with you to create a design plan that will fulfill your Christmas decorating needs.
Q. What about fresh trees trees?
A. We do not decorate fresh trees or deliver fresh trees.
Q. Can you decorate my house?
A. No we do not do residential decorating.
Q. What areas do you service?
A. We service all of Southern California, however depending on your location there may be additional travel and delivery fees involved. We are also available for work outside of Southern California depending on the size of the job.
Q. Do you offer complimentary consultations?
A. Yes we do as needed. Often times just based on pictures alone we can determine the size of tree needed, options that are available to you for décor items and color schemes that would be a good fit for your space without an on-site inspection. For larger installations and multiple locations we will need to make an on-site inspection and this is COMPLIMENTARY.
Q. My employees usually do the decorating for our company, why should I use a professional company?
A. The holiday season is often the busiest time of year for most companies, taking your employees away from your daily business creates a clog in your productivity flow. Our professional installers will get in and qet the job done quickly without any disruption to your business. Does your employee workers comp coverage cover your employees on ladders? Ours does!
Q. Do you hang outdoor Christmas lights?
A. NO WE DO NOT. We only decorate front entries/entrances outside that will create a cohesive feel when entering a space. WE ONLY DO INTERIOR DECORATING.
Q. We have some decorations, large trees and wreaths can we rent other products from you?
A. No. We only rent complete decor items and the pricing includes installation and takedown.
What Information Do We Collect?
We collect information when you register on our site, place an order, subscribe to our newsletter, respond to a survey, or fill out a form.
When ordering or registering on our site, as appropriate, you may be asked to enter your name, e-mail address, mailing address, or phone number. You may, however, visit our site anonymously.
What Do We Use Your Information For?
Any of the information we collect from you may be used in one of the following ways:
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How Do We Protect Your Information?
We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information.
We offer the use of a secure server. All supplied sensitive or credit information is transmitted via Secure Socket Layer (SSL) technology, then encrypted into our Payment gateway provider’s database. The database is only accessible to those with special access rights to such systems, and each user is required to keep the information confidential.
After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be stored on our servers.
Do We Disclose Any Information to Outside Parties?
We do not sell, trade, or otherwise transfer your personally identifiable information to outside parties. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
California Online Privacy Protection Act Compliance
Because we value your privacy, we have taken the necessary precautions to be in compliance with the California Online Privacy Protection Act. We therefore will not distribute your personal information to outside parties without your consent.
Children’s Online Privacy Protection Act Compliance
We are in compliance with the requirements of COPPA (Children’s Online Privacy Protection Act). We do not collect any information from anyone under 13 years of age. Our website, products, and services are all directed to people who are at least 13 years old or older.